Answers to every question most clients ask before booking remote IT support.
Plain answers, no fine print — Pricing, safety, supported platforms, response time, refund policy. If your question isn't here, message us on WhatsApp and a technician answers in under an hour.
Most sessions begin within 30-60 minutes during business hours. After-hours bookings start as soon as our next shift opens. The booking confirmation includes an exact session window.
Is remote support safe?
Yes. Every session uses AnyDesk's end-to-end encrypted connection. You watch every action live and can disconnect instantly. We never store passwords, install backdoors, or retain access after the session ends.
What if you can't fix my issue?
No Fix, No Fee — 50% Refund. If we cannot resolve the reported software/config issue during the session, you receive a 50% refund ($74.99 USD) within 5 business days. We keep $75.00 as compensation for the senior technician's hour on the encrypted session. A full $149.99 refund applies only if the issue is out of scope within the first 10 minutes or if the session cannot begin. Hardware failures are excluded — we'll tell you upfront if your case is out of scope.
What payment methods do you accept?
Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay). All charges in USD. You receive a Stripe receipt immediately after booking.
What time zones do you cover?
24/7 worldwide. Our team rotates across North American time zones. Whether you're in Bali, Lisbon, or Mexico City, a technician is available within an hour.
Do you handle both Mac and Windows?
Yes. Senior technicians cover macOS Sequoia/Sonoma/Ventura/Monterey and Windows 11/10/8.1. Linux desktop on request.
Can you fix hardware problems?
No. We're remote software and configuration specialists. Hardware repair (screen, battery, motherboard, liquid damage) requires a physical shop. We'll tell you upfront if your issue is hardware-only.
Do you offer monthly plans?
Yes — a $49/month maintenance plan includes priority response, monthly cleanup, antivirus monitoring, and 20% off any emergency session. Ask via WhatsApp or email.
How long is the session?
Most sessions run 30-60 minutes. We do not bill by the hour — the $149.99 flat covers a full session until the reported issue is resolved or determined to be out of scope.
Do you offer business / SMB IT support?
Yes — for ongoing distributed-team support, ask about our managed plans (custom pricing). The flat $149.99 is per-incident for individuals or one-off business issues.
Can you help with my country's government / banking portal?
Often yes. We config browser plugins, certificates, and access. For portals requiring physical ID verification, we walk you through it on-screen.
Is my data safe during the session?
Yes. AnyDesk end-to-end encryption. You watch every action live. We never store passwords. Session tokens expire automatically after disconnect.
What if I'm not satisfied?
No Fix, No Fee — 50% Refund. 50% refund ($74.99 USD) within 5 business days if the reported issue is unresolved after a full 1-hour session. Exclusions (hardware, illegal access) are clearly disclosed before charging.
Do you work on weekends?
Yes. 24/7 worldwide. Weekend response can be slightly longer (90 minutes vs. 60) during overnight US shifts.
Can I book in advance for a specific time?
Yes. Add a preferred time in the booking notes. We confirm by WhatsApp or email.
Can multiple devices be fixed in one session?
Usually yes if the issues are quick (e.g., 2 laptops, same household). Heavy multi-device work may need a second session.
Do you offer monthly plans?
Yes. $49/month maintenance: priority response, antivirus monitoring, monthly cleanup, cloud backup setup, 20% off any emergency session. Email help@remotefix247.com.