Real situations we solve every day across Colombia
Bancolombia and other Colombian banking apps commonly reject logins that come through a VPN or a suddenly-changed IP address, locking the account mid-transaction. We configure trusted-device settings and clean up the banking auth flow so you’re not locked out.
Older apartment buildings in Granada and San Antonio have thick concrete walls and mixed-quality Tigo or Claro service that drops mid-call. We swap DNS settings, tune the router, and set up a mobile-hotspot fallback for when it happens again.
Fake DIAN tax-portal and Bancolombia-branded emails circulate constantly targeting new residents. We clean up any compromise, harden Defender or XProtect, and show you what to watch for next time.
Microsoft 365 flags repeated logins from a new Colombian IP as suspicious, locking you out mid-workday. We verify your identity and register the device as trusted without losing your MFA setup.
Cali’s tropical humidity causes sticky keys and screen condensation that can look like hardware failure. We run a safe-boot diagnostic and software-side mitigation before you pay for a repair shop.
AnyConnect and GlobalProtect sometimes get blocked or throttled on Colombian ISPs. We switch you to a more resilient protocol like WireGuard over TCP-443 so the connection holds.
Wherever you are — we’re already there remotely. Optimized for Tigo, Claro, ETB, Movistar Colombia.
Remote support for the residents of this hillside, colonial-charm neighborhood near the city center, popular with long-term expats.
Fixing WiFi and laptop issues for the restaurant and nightlife district near the Río Cali, home to many short-stay apartments.
Same-day remote fixes for the artists, hostel operators, and café workers in this historic, hillside bohemian neighborhood.
Remote help for the affluent southern-suburb households near Universidad Javeriana and Icesi.
Support for the residents near the Río Pance area south of the city, a popular weekend destination with a growing residential base.
Router and device troubleshooting for the residential households in Santa Rita, south of downtown.
Remote support for the upscale southern-zone residents of El Limonar, close to Ciudad Jardín.
Built for the people working from anywhere
We support the salsa-school owner in San Antonio whose class-booking system needs to be running before students arrive, the remote tech worker in Granada locked out of a corporate VPN mid-shift, the Spanish-immersion student in El Peñón whose new laptop needs setting up, and the long-term expat navigating Bancolombia’s foreign-IP restrictions. Same Canadian standards as our parent IT Cares Canada, fully remote delivery, English & French.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Answers most clients ask before booking
From $79.99 USD · No Fix, No Fee · 24/7 worldwide