Real situations we solve every day across Philippines
Typhoons and tropical storms regularly knock out power across Cebu for hours at a time, corrupting files mid-save or crashing a shift right before a client call. We help set up UPS battery backup for your router and modem, and recover files or fix boot issues after an unclean shutdown.
Cebu IT Park and the Banawa area pack dozens of BPO offices and home-based agents onto the same WiFi channels, causing drops during peak shift hours. We reconfigure your router to a clearer channel and, where needed, help set up a dedicated work-from-home circuit that won’t compete with your neighbors’ traffic.
Phishing texts and emails impersonating Philippine banks and government agencies circulate constantly in both Tagalog and English, often prompting victims to enter banking credentials on a fake site. We clean up any compromised accounts and harden your email and browser against the next attempt.
BPO agents and VA workers connecting a corporate VPN back to a North American head office often see high latency or dropped RDP sessions over the added distance. We tune the VPN client and connection settings so remote desktop sessions stay stable through a full shift.
Logging into Microsoft 365 from a Philippine IP after your account was last used in North America or Europe can trigger a security lock. We verify your identity and clear the geo-flag without losing your MFA setup or synced files.
Many US, UK, and Canadian banking apps flag a login from a Philippine IP as high-risk and lock the account pending verification. We help you complete that verification path so you’re not locked out mid-transfer.
Wherever you are — we’re already there remotely. Optimized for PLDT, Globe, Converge, Sky Cable.
Cebu’s dedicated BPO and tech campus, home to thousands of VA workers and call-center agents who need same-shift fixes when a building-wide network issue hits.
A hillside residential district with a strong concentration of home-based BPO agents and freelancers, where fibre density varies street to street.
The area around Ayala Center Cebu and JY Square, popular with young professionals and remote workers renting condos close to IT Park.
A university district anchored by University of San Carlos’s Talamban campus, home to students, tutors, and remote workers in nearby residential subdivisions.
A dense mixed residential and commercial barangay near the city center, where older apartment buildings often need router placement help to cover every room.
Home to Mactan-Cebu International Airport and the island’s beach resorts, where remote workers combining a workcation with reef-diving need support that doesn’t require leaving the resort.
The Ayala-developed central business district downtown, home to corporate offices and the condo towers where many of their remote and hybrid staff live.
Built for the people working from anywhere
We support the virtual assistant in IT Park whose laptop needs to be back up before a US client’s morning shift, the BPO operations lead in Banawa managing a home team through a Globe outage, the eco-tour entrepreneur running bookings from Mactan between dive trips, and the remote freelancer in Lahug fighting a building’s shared WiFi. Same Canadian standards as our parent IT Cares Canada, fully remote delivery, English & French.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Answers most clients ask before booking
From $79.99 USD · No Fix, No Fee · 24/7 worldwide