Real situations we solve every day — in town and out at the camps
Work camps north of town often run on shared satellite or microwave-relay internet that struggles with video calls and cloud sync during peak evening hours. We tune your VPN and app settings to stay usable on high-latency camp connections.
Carrying a laptop from a heated truck cab into −40°C air (or back) causes condensation and temporary battery voltage drops that look like total failure. We run remote diagnostics and power-management resets that recover most units without a shop visit.
Oil sands employers running Microsoft 365 on a shared corporate tenant often lock a user out after a laptop change between hitches. We restore access and re-verify the trust chain without losing synced files.
Connecting to a head-office VPN over limited camp bandwidth often means a dropped session right when a shift report is due. We tune the client and local settings to keep the connection stable through shift change.
Fake payroll-update and fake safety-training emails are a recurring phishing angle targeting oil sands shift workers. We clean up compromised accounts and harden your email against the next attempt.
New hires setting up a MyAlberta Digital ID or Alberta.ca Account for benefits, licensing, or provincial services often get stuck on identity-verification steps. We walk you through it until the portal accepts it.
Wherever you are — town or camp — we’re already there remotely. Optimized for Telus, Shaw/Rogers, and satellite camp links.
Remote support for the largest residential neighborhood in Fort McMurray, north of the Athabasca River and home to many oil sands families.
Fixes for the households and rental units across Timberlea, one of the city’s larger subdivisions south of downtown.
Support for the offices and apartment residents in Fort McMurray’s compact downtown core between the Athabasca and Clearwater rivers.
Router and device troubleshooting for the hillside subdivisions on the city’s south side.
Remote fixes for rotational workers staying in camp accommodations north along Highway 63, where the nearest electronics store is a long drive away.
Support for shift workers based at the Mildred Lake site, connecting over camp WiFi or a personal mobile hotspot.
Same-day help for crews rotating through the Horizon and Albian Sands camp accommodations.
Discreet support for the households in Gregoire and the historic Waterways district near Fort McMurray Airport.
Built for the people keeping the oil sands running
We support the FIFO oil sands operator whose laptop needs to be back online before the next 12-hour shift, the camp-based maintenance engineer whose corporate VPN won’t authenticate over satellite internet, the rotational safety coordinator locked out of a shared Microsoft 365 tenant after a device swap, and the Fort McMurray family whose home network needs to survive a −40°C cold snap. Same Canadian standards as our parent IT Cares Canada, fully remote delivery, English & French.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Answers most clients ask before booking
From $79.99 USD · No Fix, No Fee · 24/7 worldwide