Real situations we solve every day across Guatemala
Villages accessed by boat around the lake have no fiber. We tune 4G and Starlink settings for the most stable connection available.
Starlink and Tigo 4G routing occasionally breaks corporate VPN tunnels. We rebuild the connection over a more resilient protocol.
MacBook won't boot in Antigua or at the lake. We do full remote macOS diagnostic and FileVault recovery.
US/Canadian bank apps flag a Guatemalan IP and lock 2FA. We help re-verify safely without lockout.
Antigua has genuinely fast fiber, but home routers are often misconfigured out of the box. We tune mesh, DNS, and speed.
Daily M365 logins from a Guatemalan IP get flagged as suspicious. We register devices and enforce trust remotely.
One flat price. Everything below. No add-ons, no surprises.
Deep scan, ransomware containment, browser hijack cleanup, security hardening.
Locked accounts, mailbox migration, M365 geo-flag fixes, 2FA recovery.
Router config, DNS tuning, mesh setup, printer pairing, ISP issues.
macOS troubleshooting, boot diagnosis, FileVault recovery, Time Machine.
BSOD, update failures, drivers, BitLocker recovery, performance.
Corporate VPN config, RDP, Zoom/Teams, dual-monitor, Citrix.
From "my computer just crashed" to "fixed" in under an hour
Click Book Now. Tell us what's happening in one sentence — no long forms.
Secure Stripe checkout in USD. Visa, Mastercard, Apple Pay. Instant confirmation.
A senior technician phones you within 60 minutes and starts the encrypted remote session.
Most issues resolve in a single 60-minute session. Written summary delivered after.
Wherever you are — we're already there remotely.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Built for the people working from anywhere
We specialize in supporting Antigua Guatemala's established digital-nomad community, Lake Atitlán's boat-access-village remote workers, and Guatemala City business professionals — anyone whose connection depends on 4G or satellite rather than a fixed line.
Guatemala's digital-nomad scene centers on two very different places: Antigua Guatemala, a colonial city with a thriving, well-established remote-work community, and Lake Atitlán, where towns like Panajachel are reasonably well connected but smaller villages such as San Marcos can struggle to support a video call at all. Guatemala City rounds things out as the country's most reliable base for business infrastructure.
Tigo and Claro are the two main networks, and they split strengths by region: Tigo has the best rural coverage and serves as the reliable backup wherever fixed internet is unpredictable, while Claro is strongest in urban areas. Guatemala City has the fastest, most reliable connections at 20–40 Mbps, and fiber is widely available and genuinely fast in both Antigua and the capital. Around Lake Atitlán, the picture is different: villages reached only by boat depend on Tigo and Claro 4G, and Starlink has transformed connectivity at many cafés and guesthouses over the past two years, since fiber simply isn't available in most lakeside towns.
Guatemala runs on Central Standard Time (UTC-6) year-round with no daylight saving, matching most of Central America — two hours behind US Eastern in winter, simple for scheduling from North America. Most nomads and expats run US and Canadian-market devices, and with the nearest Apple-authorized service concentrated in Guatemala City, remote MacBook diagnostics are heavily requested from both Antigua and the lake towns. Note: this page covers nationwide Guatemala support — for support focused specifically on Guatemala City, see our dedicated Guatemala City page.
Fiber pricing in Guatemala City and Antigua is genuinely competitive — plans advertising up to 700 Mbps for around Q200 (roughly $26 USD) a month are common — which is why most of our calls from those two cities are configuration issues rather than raw speed problems: a router that needs its DNS or port-forwarding redone, a VPN that won't hold over fiber NAT, or a Windows update that stalled overnight. Around Lake Atitlán it flips: the villages depend on 4G or Starlink with no fiber option at all, so our job there is usually optimizing what's available — antenna placement, connection prioritization, offline-friendly workflows — rather than chasing a faster line that doesn't exist yet.
None of this requires a technician to physically reach you in Guatemala — every RemoteFix 24/7 session runs over encrypted AnyDesk, the same remote-access standard used by enterprise IT teams worldwide, so a senior technician can see your screen, fix the problem, and hand control straight back to you without installing anything permanent. That's the whole point of a flat-fee, worldwide remote model: whether you're troubleshooting a router in Antigua Guatemala or a locked account from Guatemala City, the price, the response time, and the No Fix, No Fee guarantee don't change based on how remote you are — only how fast you can get online long enough to start the session.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Secure Stripe checkout • USD
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Secure Stripe checkout • USD • Worldwide
Answers to the questions most clients ask before booking
Call or message us and a technician will tell you in 60 seconds whether we can help.
$149.99 flat · No Fix, No Fee · 24/7 worldwide