Real situations we solve every day across Vietnam
Vietnam's network infrastructure filters certain VPN protocols and foreign traffic patterns, which can block or throttle NGO, diplomatic, and corporate VPN connections. We switch your VPN to a protocol and port configuration that routes through more reliably.
Vietnam's eTax government tax portal and related business-registration systems frequently reject foreign-configured browsers and outdated certificates. We fix the underlying certificate store and browser settings so filings go through without an in-person visit.
Logging into Microsoft 365 from a Hanoi IP after your last session was in Europe or North America triggers an automatic security lock. We clear the flag and restore access without resetting your two-factor authentication.
Tay Ho's high concentration of diplomats, NGO staff, and long-term expats means shared apartment-building WiFi is often congested during peak evening hours. We tune your router's channel settings to cut through the interference from dozens of neighboring networks.
Hanoi's Old Quarter has some of the city's oldest electrical wiring, often unable to handle a modern router and multiple devices without tripping breakers. We help you configure equipment safely within those limits instead of overloading the circuit.
Diplomatic, NGO, and journalist staff in Hanoi are frequent targets of phishing in both Vietnamese and English impersonating banks, courier services, and government agencies. We clean the compromise and lock down email filtering so it doesn't happen twice.
Wherever you are — we’re already there remotely. Optimized for Viettel, FPT, VNPT.
Remote support for the diplomatic staff and NGO leads clustered in this lakeside expat neighborhood around West Lake.
Fixing WiFi and device issues for the residents and businesses around Hanoi's historic central lake district.
Same-day remote repair for the diplomatic and government-adjacent households near Hanoi's political and administrative center.
Connectivity troubleshooting for the academic and tech-worker households in this university-dense western district.
Router and network setup for the families and small offices in this central, densely populated district.
WiFi and device support for the households across the Red River in this growing residential and industrial district.
Remote IT support for the residents and small businesses in this central district south of Hoan Kiem Lake.
Built for the people working from anywhere
We specialize in supporting diplomatic staff, NGO leads, journalist expats, academic researchers, gov-adjacent consulting based in Vietnam — and anyone running their work-life from a laptop that cannot afford downtime. Same Canadian standards as our parent IT Cares Canada, fully remote delivery, English & French. We reroute NGO VPN traffic around Vietnam's network filters and work around Old Quarter wiring limits so your router doesn't trip the breaker.
Hanoi runs on Indochina Time (UTC+7) year-round with no seasonal clock change, which we factor in when scheduling around North American or European working hours. Power is 220V on a mix of Type A and Type C outlets, so North American two-pin devices often plug in directly but still need voltage-conversion checked for older chargers. Viettel, FPT, and VNPT all provide fiber across Hanoi, with strong coverage in Tay Ho and Hoan Kiem, though Old Quarter buildings with aging wiring and Tay Ho's dense expat towers are two of the more common spots where we end up doing router and mesh work.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Answers most clients ask before booking
From $79.99 USD · No Fix, No Fee · 24/7 worldwide