Kigali's reputation as "Africa's Singapore" isn't just branding — the government has built Kigali Innovation City, brought in Carnegie Mellon University's Africa campus, and Norrsken House Kigali alone hosts dozens of funded startups. Rwanda's own ecosystem has produced companies like Zipline, and international VCs increasingly fly founders and remote teams through Kigali for weeks at a time. Connectivity in the capital is genuinely strong — MTN and Airtel together cover 90% of the mobile market, and Liquid's fiber-to-the-home service keeps data costs among the lowest in East Africa — but it's still an emerging infrastructure story outside the capital core.
The practical pain point for the people actually living this: a laptop failure or a flagged business account the week of a pitch meeting or an NGO reporting deadline is a much bigger deal than it would be somewhere with three Apple Stores in walking distance. Kigali does not have the dense authorized-repair-shop network of a major Western city, and many of the professionals here are managing Microsoft 365 tenants, Stripe or banking dashboards, and VPN-gated corporate systems that flag foreign logins as suspicious the moment they connect from a Rwandan IP.
That's exactly the gap we fill — a senior English-speaking technician on an encrypted AnyDesk session, live within the hour, who can register your device as trusted, recover a corrupted drive, or get your VPN split-tunnel working properly before your next call, wherever in Rwanda you're working from.
It's the same flat $79.99 or $149.99 pricing whether you're troubleshooting from a Norrsken House desk in downtown Kigali or a guesthouse in Musanze near the gorilla-trekking parks — no country surcharge, no diagnostic fee tacked on because the request came from East Africa. Book, get a call within the hour, and the session runs until the fix is actually done.
Real situations we solve every day across Rwanda
Stripe, banking, and M365 logins from Kigali can trigger security holds. We verify and register your device as trusted.
We diagnose whether the issue is your router, your ISP, or your VPN — and fix the one that's actually broken.
Corporate VPNs often misconfigure for African IP ranges. We set up reliable, low-latency access to your home office systems.
Fast triage and fix so a hardware or software scare doesn't cost you a pitch deadline.
2FA recovery and mailbox access restoration for teams and NGO staff.
Deep recovery attempts on failing drives, plus a real cloud-backup setup so it doesn't happen twice.
One flat price. Everything below. No add-ons, no surprises.
Deep scan, ransomware containment, browser hijack cleanup, security hardening.
Locked accounts, mailbox migration, M365 geo-flag fixes, 2FA recovery.
Router config, DNS tuning, mesh setup, printer pairing, ISP issues.
macOS troubleshooting, boot diagnosis, FileVault recovery, Time Machine.
BSOD, update failures, drivers, BitLocker recovery, performance.
Corporate VPN config, RDP, Zoom/Teams, dual-monitor, Citrix.
From "my computer just crashed" to "fixed" in under an hour
Click Book Now. Tell us what's happening in one sentence — no long forms.
Secure Stripe checkout in USD. Visa, Mastercard, Apple Pay. Instant confirmation.
A senior technician phones you within 60 minutes and starts the encrypted remote session.
Most issues resolve in a single 60-minute session. Written summary delivered after.
Wherever you are — we're already there remotely. Optimized for MTN Rwanda, Airtel Rwanda, Liquid Home fiber.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Full remote IT support — every device, every issue.
Built for the people working from anywhere
We specialize in supporting startup founders working out of Norrsken House and Kigali Innovation City, remote software teams, NGO and development-sector staff, and international students at Carnegie Mellon Africa — and anyone running their work-life from a laptop that cannot afford downtime. Whatever brought you to Rwanda, the same rule applies: a broken device or a locked account shouldn't cost you days of work waiting for a local appointment, so we built a service that gets a senior technician on your screen the same hour you book.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Secure Stripe checkout • USD
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Secure Stripe checkout • USD • Worldwide
Answers to the questions most clients ask before booking
Call or message us and a technician will tell you in 60 seconds whether we can help.
$149.99 flat · No Fix, No Fee · 24/7 worldwide