Real situations we solve every day — in town and out at the mine camps
Ekati, Diavik, and Gahcho Kué have no permanent road access, so camp connectivity often runs over satellite links that struggle with video calls during shift-change hours. We tune your VPN and app settings to work reliably on high-latency satellite internet.
Moving a laptop between a heated building and −40°C outdoor air causes condensation and temporary battery voltage drops that can look like total failure. We run remote diagnostics and power-management resets that recover most units without a shop visit.
Mining companies running Microsoft 365 on a shared corporate tenant often lock a user out after weeks off-grid at camp and a device change. We restore access and re-verify the trust chain without losing synced files.
Connecting to a head-office VPN over shared camp satellite bandwidth often means dropped sessions right when a shift report is due. We tune the VPN client and local settings to keep the connection stable.
Fake payroll and fake safety-certification emails are a recurring phishing angle targeting rotational mining workers. We clean up compromised accounts and harden your email against the next attempt.
New hires setting up a GNWT services account or a federal MSCA/CRA account for benefits and taxes often get stuck on identity-verification steps. We walk you through it until the portal accepts it.
Wherever you are — town or camp — we’re already there remotely. Optimized for Northwestel, Ice Wireless, and satellite camp links.
Remote support for the households on the original rocky-peninsula settlement overlooking Great Slave Lake.
Fixes for the offices and apartment residents in Yellowknife’s compact downtown, home to territorial government and mining-company offices.
Router and device troubleshooting for the residential neighborhoods around Frame Lake and Niven Lake.
Support for the families and businesses in Range Lake and the Kam Lake commercial/industrial area.
Remote fixes for rotational workers at Ekati, reachable only by charter aircraft or the seasonal winter ice road.
Support for shift workers at Diavik, an island site on Lac de Gras with its own on-site wind turbines supplementing diesel power.
Same-day help for crews rotating through the Gahcho Kué site, one of the newer diamond mines in the region.
Discreet, fast turnaround support for crews passing through the busiest airport in northern Canada on their way to or from a mine-site rotation.
Built for the people working the North’s diamond mines
We support the FIFO mining technician whose laptop needs to be working before a charter flight to camp, the Diavik or Ekati engineer whose corporate VPN won’t authenticate after weeks off-grid, the international hire locked out of a shared Microsoft 365 tenant after a device swap, and the Yellowknife family whose home network needs to survive a −40°C cold snap. Same Canadian standards as our parent IT Cares Canada, fully remote delivery, English & French.
Pick your session length. Flat price. No diagnostic fees. No hourly billing. No local sales tax.
30-minute session — single issue
Fast, single-issue resolution.
Flat price — everything included
No tax. No diagnostic fees. No hourly add-ons.
Answers most clients ask before booking
From $79.99 USD · No Fix, No Fee · 24/7 worldwide